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Whether you have a beauty question or need a hand with your order, we’re here to help.

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Live Chat

Get instant help from a Bobbi Brown Makeup Artist right from your computer.
Mon-Fri: 9am–10pm EST
Sat: 9am-8pm EST
Sun: 9am-8pm EST
We appreciate your understanding that our customer care center is currently operating between the hours of 9am - 10pm eastern time Monday – Friday and 9am - 8pm Saturday and Sunday.
You may also reach us via email at bobbibrownservice@bobbibrown.com. We look forward to serving you.

Photo Live Chat

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Mon-Fri: 10am–11pm EST
Sun: 12pm-11pm EST

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No time to chat? Email a Bobbi Brown Makeup Artist and we will respond within 24-48 hours (if not sooner).
Available 24/7 365 Days.

FAQS

Can I return or exchange an order?