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Whether you have a beauty question or need a hand with your order, we’re here to help.

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Live Chat

Get instant help from a Bobbi Brown Makeup Artist right from your computer.
Mon-Fri: 10am–10pm EST
Sun: 12pm-10pm EST
We appreciate your understanding that our customer care center is currently operating between the hours of 9am - 10pm eastern time Monday – Friday and 9am - 8pm Saturday and Sunday.
You may also reach us via email at We look forward to serving you.

Photo Live Chat

Create an account and upload your photo for personalized tips from an artist.
Mon-Fri: 10am–11pm EST
Sun: 12pm-11pm EST

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No time to chat? Email a Bobbi Brown Makeup Artist and we will respond within 24-48 hours (if not sooner).
Available 24/7 365 Days.


Can I return or exchange an order?