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Returns & Exchanges

  • Notice: Bobbi Brown Online Canada order return policy has changed as of 11/22/2022.

    Bobbi Brown Online Canada Return Policy

    Notice: Bobbi Brown Online Canada order return policy has changed as of 11/22/2022.

    Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. Return shipping fees are not refundable.

    We accept returns for products purchased from Bobbi Brown Online Canada only, and all returns are inspected upon return. Products purchased from Bobbi Brown Online Canada must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Return shipping fees are not refundable. Bobbi Brown Online Canada monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

    *Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Bobbi Brown Online Canada. If issued in these instances, Bobbi Brown Online Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

    If you wish to return or exchange an item purchased at Bobbi Brown Online Canada, please click here for step by step directions.

    Return policy information for orders placed prior to 11/22/22 below:
    If for any reason you are not satisfied with your purchase from Bobbi Brown Online Canada, you may return the unused portion for refund or exchange. If you prefer, you may exchange it for another item (s). Return shipping fees are not refundable. Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. If you wish to return or exchange an item purchased at Bobbi Brown Online Canada, please click here for step by step directions.

    Return/Exchange Instructions

    If for any reason you are not satisfied with your purchase from Bobbi Brown Online Canada, you may return the unused portion for refund or exchange. We accept returns for products purchased from Bobbi Brown.ca only. Return shipping fees are not refundable.

    Kindly send your return to the address noted below in the original shipping carton. If you no longer have the original shipping carton, please include a note with your order number, or you can include a copy of your order or shipping confirmation email.

    To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.

    Returns Department Address:
    Bobbi Brown Online Canada
    Returns Department
    6100 Freemont Blvd.
    Mississauga, ON
    Canada L5R-3V7

    Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

    Damaged Items

    When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-877-310-9222. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.


    Note: Bobbi Brown Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bobbi Brown Cosmetics Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.