Returns & Exchanges

Bobbi Brown Online Satisfaction Guarantee

If for any reason you are not satisfied with your purchase from Bobbi Brown Online you may return the unused portion for refund or exchange. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Bobbi Brown Online, please click here for step by step directions.

Return/Exchange Instructions

Can I return or exchange an item?

If for any reason you are not completely satisfied with your Bobbi Brown online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Bobbi Brown Online, please click here for step by step directions.

To return or exchange items purchased on Bobbi Brown Online , please follow these steps:

  • Fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
  • For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
    Bobbi Brown Online
    Returns Department
    6100 Freemont Blvd
    Mississauga, ON
    Canada L5R-3V7
  • For your protection and to ensure prompt delivery, please send your return via insured Canada Post. We are not responsible for return packages that are lost in transit. Return shipping fees are not refundable.
  • If your order arrives damaged, please refer to Damaged Items.
  • Please allow 7-10 business days for return processing.

An email will be sent to confirm your return or exchange request has been processed.

If you have questions about returns and exchanges, please contact us by phone at 1-877-310-9222 or via email at BobbibrownOnlineTech@Bobbibrown.com.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-310-9222.