Returns & Exchanges

Bobbi Brown Online Satisfaction Guarantee

If for any reason you are not satisfied with your purchase from Bobbi Brown Online you may return the unused portion for refund or exchange. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Bobbi Brown Online, please click here for step by step directions.

Return/Exchange Instructions

NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team at 1-877-310-9222 or for assistance.

Can I return or exchange an item?

Please contact us at 1-877-310-9222 or via email at or via via chat Monday - Friday 10am - 10pm ET and Sunday 12pm - 10pm ET. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on may be returned.

Bobbi Brown Online
Returns Department
6100 Freemont Blvd
Mississauga, ON
Canada L5R-3V7

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-877-310-9222.