• General Topics

    Please Note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

    Where is my order?

    You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at 1-877-310-9222

    How do I cancel my order?

    If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.

    Can I return or exchange an item?

    If for any reason you are not completely satisfied with your Bobbi Brown Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at, please click here for step by step directions.

    Do you ship internationally?

    Bobbi Brown Online is currently unable to accept orders shipping to destinations outside of the U.S and Canada. We apologize for any inconvenience. Please visit our International store locator.

    Why is my favorite product discontinued? Can I still purchase it?

    Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist you in finding a suitable alternative.You may contact an Online Bobbi Brown Makeup Artist via telephone at 1-877-310-9222 for alternative recommendations.

    How can I get an ingredient listing?

    If you would like ingredient information on specific Bobbi Brown products, kindly contact our Consumer Care team at 1-888-303-7615 (9 am – 8 pm ET Monday – Sunday) or select Product Advice button on the Contact Us page and then select "Concerns about an Ingredient" to send us an email.

    Can you send me samples?

    Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice.

    Do you test on animals?

    At Bobbi Brown, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers.  We do not test our products or ingredients on animals, or ask others to test on our behalf, except where required by law.

    To learn more:

    Do you offer bridal or private appointments?

    Bobbi Brown offers consultations at all of our Bobbi Brown locations. Consultations offer you the opportunity to work with a professionally-trained Bobbi Brown Makeup Artist. If you prefer, you may email us and an Online Bobbi Brown Makeup Artist will provide tips and recommendations for your special day.

    Where can I buy Bobbi Brown near me?

    Access our Store Locator to find a store near you where Bobbi Brown Cosmetics are available.

    What do the symbols on your packaging mean?

    We know that reading cosmetic labels can be confusing. That's why we've created this Guide to help you decipher many of the symbols and statements that may appear on our labels.

    For more information,click here.

    How can I apply to be a Bobbi Brown Makeup Artist?

    For information about applying to be a Bobbi Brown Makeup Artist, please click here.

    Can't find the answer you are looking for?


    Contact Us via email, or phone.