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Shipping Options

  • Estimated Delivery Dates Disclaimer

    For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

    Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

    Shipping Cost & Time Frames

     Total Delivery
    Timing
    Order Must
    Be Placed By
    Cost1
    StandardProcessing: 1-2 business days+
    Shipping: 3-8 business days
    n/a$10 for orders less than $75
    Express2Processing: Same business day
    Shipping: 2-3 business days
    2:00pm ET$20 CAD
    1. Free shipping on orders $75+. Shipping costs will be calculated based on order total.
    2. In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.

    3. Shipping to select rural or remote destinations may result in extended shipping times. Please note, Express Service may not be available for some remote destinations.

    Holidays

     

    Holiday Shipping Timelines

    Please note: due to the large volume of Holiday orders, additional processing time may occur on some standard ground orders. In addition, orders placed on 12/25 will be processed on 12/26 due to Holiday closures.

    Place Order By Shipping Type
    Monday, December 112 PM ETRural and Remote
    Friday, December 152 PM ETStandard Ground Service
    Tuesday, December 1912 PM ETExpress Service

    Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:

    • New Year’s Day
    • Civic Holiday
    • Labour Day
    • Thanksgiving
    • Christmas
    • Boxing Day

     

    Shipping Information

    • A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
    • If your order only contains Bobbi Brown Cosmetics Online Canada Gift Cards, you will not be charged for Standard Shipping. Sending a Bobbi Brown Cosmetics Online Canada Online eGift card via email is free of charge.
    • PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

    Shipping Address Disclaimer

    • At this time, Bobbi Brown Cosmetics Online Canada is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

    Electronic Delivery

    • Bobbi Brown Cosmetics Online Canada eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

    Rules & Restrictions

    • Some items sold by Bobbi Brown Cosmetics Online Canada require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

    Forwarding

    • Bobbi Brown Cosmetics Online Canada is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Bobbi Brown Cosmetics Online Canada is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

    What if my package is missing?

    If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

    1. 1. Check with neighbors and family members
    2. 2. Look around the delivery location
    3. 3. Check for notice of attempted delivery
    4. 4. Contact the carrier directly who can assist further

    Note: Bobbi Brown Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bobbi Brown Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

    P.O. Boxes and APO/FPO/DPO Addresses

    • Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

    International Locations

    • We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Bobbi Brown Cosmetics Online Canada products near you, please visit our International Store Locator. Additionally, some Bobbi Brown Cosmetics Canada counters will internationally process phone orders.
    • To place an order internationally please visit: