Search

Shipping Options

  • Estimated Delivery Dates Disclaimer

    For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

    Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

    HOLIDAY SHIPPING DEADLINES

    We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.

    DateShipping TypePlace Order By
    Monday, Dec. 12Rural and Remote2:00pm ET
    Friday, Dec. 16Standard Service2:00pm ET
    Tuesday, Dec. 20Express2:00pm ET

    Shipping Cost & Time Frames

    Total Delivery
    Timing
    Order Must
    Be Placed By
    Cost1
    StandardProcessing: 1-2 business days+
    Shipping: 3-8 business days
    n/aFree
    Express2Processing: Same business day
    Shipping: 2-3 business days
    2:00pm ET$18 - $23 CAD
    1. Shipping costs will be calculated based on order total.
    2. In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.

    Shipping Information

    • A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
    • If your order only contains https://www.bobbibrowncosmetics.ca/ Gift Cards, you will not be charged for Standard Shipping. Sending a https://www.bobbibrowncosmetics.ca/ Online eGift card via email is free of charge.
    • PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

    Shipping Address Disclaimer

    • At this time, https://www.bobbibrowncosmetics.ca/ is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

    Electronic Delivery

    Forwarding

    • https://www.bobbibrowncosmetics.ca/ Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that https://www.bobbibrowncosmetics.ca/ Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

    What if my package is missing?

    If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

    1. 1. Check with neighbors and family members
    2. 2. Look around the delivery location
    3. 3. Check for notice of attempted delivery
    4. 4. Contact the carrier directly who can assist further

    Note: Bobbi Brown Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bobbi Brown Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

    P.O. Boxes and APO/FPO/DPO Addresses

    • Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

    International Locations